Saluki Market Vendor Honor Code

Customer Service Commitment: Show Your Best Saluki Pride

Welcome to Saluki Market! As a vendor, you play a vital role in representing the Saluki spirit of excellence, integrity, and community. To ensure a top-tier experience for customers and foster trust, all vendors are expected to adhere to the following principles and guidelines:

Saluki Satisfaction Commitment

We Commit to Delivering outstanding customer service by:

1.   Providing Clear and Accurate Product Descriptions

Ensure all listings are detailed, accurate, and include high-quality images to set appropriate customer expectations.

2.   Responding Promptly to Customer Inquiries

Make it a priority to reply to customer questions within 24-48 hours to show your commitment and reliability to Saluki customer service.

3.   Fast and Reliable Order Fulfillment

Process and ship orders within the timeframes stated in your store policies. Communicate any delays promptly.

4.   Transparent Pricing and Policies

Clearly display prices, shipping rates, return policies, and any other terms relevant to your customers.

5.   Maintaining Product Quality

Deliver products that meet or exceed the quality described in your listings. If issues arise, resolve them quickly and fairly.

Vendor Integrity Guidelines

We build trust through honest and ethical practices by:

1.   Respecting Customer Privacy  

Safeguard all customer information and only use it for order fulfillment and communication related to sales.

2.   Complying with Marketplace Policies

Adhere to the Saluki Market Terms of Use, including rules on appropriate products, safety, and compliance standards.  Adhere to all trademark and licensing guidelines for each specific product.

3.   Upholding Fair and Ethical Business Practices

Avoid misleading claims, deceptive practices, or unfair competition. Treat fellow vendors and customers with respect.

4.   Promptly Addressing Issues and Complaints

Resolve any customer complaints or disputes in a professional and courteous manner.

Show Your Best Saluki Pride

We embody the values of the Saluki community by:

1.   Supporting

Supporting fellow Saluki vendors and fostering a sense of camaraderie.

2.   Taking Pride

Taking pride in your work and consistently striving for improvement.

3.   Offering

Offering fair prices, quality products, and top-notch service to delight customers.

Together, let's create a marketplace where the Saluki spirit shines through every interaction.

Thank you for your commitment and for showing your best Saluki Pride!