Return & Refund Policy: Saluki Market Vendors
SIU Alumni Association Products
We hope you love your purchase, but if you’re not satisfied, we’re here to help!
Return Window:
You have 30 days from the date you receive your item to request a return.
Eligibility:
To be eligible for a return, items must be:
- In the same condition as received
- Unworn or unused
- With original tags
- In original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return:
Email us at salukimarket@alumni.siu.edu to initiate a return.
Please do not send items back without contacting us first—unauthorized returns will not be accepted.
Returns must be mailed to:
Guida-Moller Family Alumni Center
Woody Hall
900 S Normal Ave, Mailcode 6809
Carbondale, Il 62901-4308
Once approved, we’ll provide a prepaid return shipping label and detailed instructions.
Questions?
Feel free to contact us anytime at salukimarket@alumni.siu.edu
Damages or Issues:
Please inspect your order upon arrival. If it’s defective, damaged, or you received the wrong item, contact us immediately so we can make it right.
Non-Returnable Items:
Some items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Personalized or custom-made products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Questions about a specific item? Reach out to us.
Exchanges:
To get something else quickly, return your original item once approved, then place a new order for the desired item.
Refunds:
Once we receive and inspect your return, we’ll notify you if your refund is approved. If so, it will be issued to your original payment method within 10 business days.
If it’s been more than 15 business days since approval and you haven’t received your refund, please contact us at salukimarket@alumni.siu.edu
Important Notes:
- Returns sent without contacting the seller first may not be accepted.
- Return shipping costs and methods are determined by each vendor.
- If you experience any issues and need help resolving a dispute, contact salukimarket@alumni.siu.edu for assistance.
Vendors/Sellers Products
Saluki Market is a multi-vendor platform, which means each seller is responsible for their own return, refund, and exchange policies.
Need a Return or Exchange?
Reach out to the seller you purchased from. They manage their own orders and determine whether to accept cancellations, returns, or exchanges.
Each Seller Sets Their Own Policies:
Please check the return policy listed on the product page before making a purchase. Sellers are not required to accept returns unless they’ve stated otherwise in their listing.
To Request a Return:
- Message the seller directly through the platform.
- Confirm return details before shipping anything back.
- Follow the seller’s specific return instructions.